Thank you for shopping with us. If you need to make a return, please send back any unused items within 90 days of purchase. We will issue a prompt credit to your account when your return is received. It’s that quick and easy. To return products purchased from our website or via phone:
STEP 1 Complete the Returns Form
Complete the reverse side of the packing ticket that came with your shipment. If you can’t find the packing ticket, click here to print and complete a returns form, then include it in your package.
STEP 2 Pack it up
Place your item(s) in a secure package, removing or covering any labels on the package.
STEP 3 Send it back
Return your package to us, selecting one of the options below.
Option A: EZ Returns, so convenient!Click here to print your return label.
No postage is required if you print and use the pre-paid return label.
The cost of using the pre-paid shipping label service is $6.95 and will be deducted from your refund.
Simply place your package in your mailbox or drop it off at any post office.
Please see return label for additional instructions on how to position and attach it to your package.
Option B: Delivery method of your choice.
If you prefer to return using the delivery service of your choice, please ship your return pre-paid to the address below:
P.O Box 5000
Rural Hall, NC 27098
Option C: Return to a Hanesbrands OUTLET STORE near you.Store Locator
- Item(s) must be accompanied by the packing ticket and returned Monday – Friday, excluding holidays.
- We’ll gladly exchange your item for any product sold in our store as an even exchange (provided the exchange item is available.)
- Credit card refund charges will be credited to your account. It may take up to two billing statements for a credit to appear on your account.
- Cash refunds cannot be made in the store.
FOR YOUR INFORMATION
- Want a different size or style? Please place a new order.
- Allow 3-4 weeks for your return to be received and to process your request.
- Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
- We will not issue a returns credit for used products unless the product was defective.
RETURNS FOR ORDERS SHIPPED INTERNATIONALLY:
To return item(s) delivered to an international address, click here and select the Returns Policy FAQ.