CUSTOMER SERVICE, SHIPMENT & RETURNS CHANGES
DUE TO NOVEL COVID-19 PANDEMIC

SHIPMENT DELAYS DUE TO COVID-19
We are experiencing delays in processing and shipping your order due to safety precautions we’re taking to protect our employees and community against COVID-19. You can expect your order to ship in approximately 14 days. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.

CUSTOMER SERVICE: EMAIL OR PHONE ONLY
We are currently not offering Chat services. You may experience slower response times to inquiries. We promise to work as diligently as we can to meet your needs.
Phone Service: 9 am – 5 pm EST, Monday – Friday

RETURNS PROCESSING
During this time, please expect 4-6 weeks for returns processing due to delays.

We want you to be completely satisfied with your online order. If you're not, you can return any unused item(s) within 90 days of purchase. At this time, online orders cannot be returned to our Champion stores. We will issue a prompt credit to your account when your return is received.

  1. STEP 1   Complete the Return Form

    click here to print and complete a Return Form, then include it in your package.

  2. STEP 2   Pack it up

    How to pack: place your item(s), packing ticket and Return Form in a secure package, removing or covering any labels on the package.

  3. STEP 3   Send it back
Delivery

Option A: Delivery method of your choice.

If you prefer to return using the delivery service of your choice, please ship your return pre-paid to:

Champion Returns
P.O Box 5000
Rural Hall, NC 27098

Returns

Option B: Use our convenient return label.

  Click here to print your Return Label.
  • No postage required if you print and use the pre-paid return label.

  • The cost of using the pre-paid label is $6.95 and will be deducted from your refund.

  • Please see return label for additional instructions on how to position and attach it to your package.

  • Simply place your package in your mailbox or drop it off at any post office.

FYI

FOR YOUR INFORMATION

  • Want a different size or style? Please place a new order.
  • Allow 3-4 weeks for your return to be received and to process your request.
  • We will not issue a returns credit for used products unless the product was defective.